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PROFESSIONAL EXPERIENCE:

TD Banknorth, N.A. (May 2007 - Present)
Staff IT Auditor

• Perform Information Technology audits on enterprise systems, software, system development projects, and Sarbanes-Oxley for a $40 billion bank.

Hanover Computer Company (Apr 2005 – Sep 2005)
System Analyst

• Managed over ten client networks maintained by Hanover Computer Company
  • Clients ranged from medical offices, law offices, to municipalities
  • Configured the networks running on Microsoft Small Business Server 2003 to run more efficiently, therefore reducing maintenance costs
  • Troubleshot and repaired desktop hardware and software problems
  • Quality assurance of all hardware and software to ensure HIPPA compliance for client

Sappi Fine Paper North America – Somerset Operations (May 2003 – Apr 2005)
Safety Administration

• North American Administrator of WorkingBird computer-based-training software program
  • Created and managed training modules, including safety, human resources, and management. Employees were able to perform training modules on their own schedule, saving managers time from scheduling employees for training sessions
• Created a new intranet for the Human Resources and the Safety/Security offices at Sappi. Resulted in a decrease of phone calls to the human resources and safety offices
• Completed company database searches for specific injury-related data to aid in the root cause analysis in the goal of reducing work place injuries

Kelly Services (Jul 2001 – Aug 2002)

• Compiled all Gardiner Maine School District assessment criteria into one standardized document
• Schedule coordinator and test proctor for Transportation Security Administration testing center

Maine InterNetworks/absorbed by Adelphia Business Solutions (Apr 2000 – Jun 2001)

• Technical Support Specialist
  • Provided over-the-phone assistance to home and business users with connectivity problems
  • Promoted to the web development department June 2000
• Web Development/Graphic Designer
  • Worked with a team of six developers in the design and development of over a hundred customer web sites
  • Web sites ranged from static brochure-type to complicated dynamic database-type

United States Air Force (Jul 1986 – May 2000)

• Workgroup Administrator, Dec 1995 – Apr 2000, US Air Force Academy, CO
• Office Manager/Quality Advisor, Nov 1992 – Dec 1995, Holloman AFB, NM
• Administrative Support, Sep 1990 – Nov 1992, Yokota AB, Japan
• Executive Administrative Assistant, Jul 1989 – Sep 1990, Yokota AB, Japan
• Information Management Specialist, Oct 1986 – Jul 1989, Yokota AB, Japan

EDUCATION

• B.S. Computer Management, Thomas College, Waterville, ME (2002 – 2006)